<aside> 🛠 Build and lead our customer support team, optimising efficiency

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• Locations
  • Based remotely in UK and Europe, working GMT hours
  • Based remotely in US, working EST hours
• Apply

What is Attio?

CRMs are at the center of the software stack for millions of businesses. They're ubiquitous and totally essential, yet current products are completely archaic, unloved and in massive need of overhaul.

This is software that millions of people use for hours and hours a day – and a $50 billion category – yet you probably can't think of a single awesome piece of software in this space.

Attio is changing that. We’re building a radically new type of CRM that is incredibly flexible and as powerful as the most advanced CRM data models, but also as intuitive, delightful and collaborative as today’s best software.

Attio is the CRM of the future: a living, breathing platform that connects with a customer’s GTM stack and evolves with them as they grow – from zero to IPO and beyond.

Why is this role important?

As the Head of Support at Attio you will build and lead our customer support team.

We are particularly interested in hearing from:

• 6-10 years of leadership experience in customer support for a technical B2B SaaS product.
• Experience with support tools and technologies, including AI and automation.

Whose Team will you join?

You will join our customer support team, managing Cassandra and Maryna. This role reports to Hollie, COO.

Attio customers are really happy with our support. We consistently have +95% CSAT (often near 100%) and we get tons of good feedback from customers about the level of support they received.